Shipping policy

Order processing

Our warehouse team works Monday to Friday, excluding major holidays. Most orders ship within 24 hours. During busy periods like sales and holidays, processing can take 1 to 5 days. You get an email with your tracking number as soon as your package ships.

Tracking
The shipping confirmation email includes a tracking link. You can follow your package the whole way to your door. Delivery estimates; United States: 6-9 days Canada: 7-14 days Australia: 6-10 days Norway: 5-12 Days Europe: 5-12 Days Rest of the World: 8-14 Days These are estimates from the day your order ships, not the day you place it. Delays with the carrier happen occasionally, but they are rare. If your package has not moved in several days, contact us and we will chase it. No surprise fees. The price you see at checkout is the price you pay. No customs charges, no delivery fees, nothing added at your door.

Delivery Estimates:

United States: 6-9 Days
Australia: 6-10 Days
Canada: 7-14 Days
United Kingdom: 4-7 Days
New Zealand: 6-10 Days
Norway: 5-12 Days
Europe: 5-12 Days
Rest of the World: 8-14 Days

Please double check your shipping address at checkout
We ship to exactly what you type, and so does the carrier.

If a package comes back to us because the address was incorrect or incomplete, here's how we handle it:

Reshipping
We're happy to send your order out again to the corrected address. We ask you to cover the reshipping cost of $15. The first shipment was on us, but a second one caused by an address error is a real cost we can't absorb.

Refund
If you'd rather have a refund, we'll refund your order minus our actual outbound shipping costs. This applies even to orders that shipped with free shipping, since free shipping means we paid the carrier, not that shipping cost nothing.

If the delivery failed because of a mistake on our side or the carrier's side, none of this applies. We'll reship free of charge, no questions asked.

If your package is on its way back to us, contact us at info@popular.lighting and we'll sort it out.